Support Services

Support
Services

Support Services at VA

Healing is a Team Effort

Helping Veterans and their families attain health and hope is our duty, and every team member at VA has a unique, meaningful role to play. We bring professionals from diverse fields and backgrounds together, united in the mission to serve those who served America. And every day, our Support Services team is making contributions that count.

With a host of training and educational resources available, VA continually invests in the potential of all its support staff, helping them exceed their goals. It’s a way to experience a more satisfying career with the added fulfillment of changing Veterans’ lives.

Find Your Career

“There’s so much room
to grow at VA. And
we have fun, too.”

‹ ›

“There’s so much room
to grow at VA. And
we have fun, too.”

VETERANS CANTEEN SERVICE

Start your career at the Veterans Canteen Service (VCS), where you’ll contribute to the comfort and well-being of Veterans enrolled in VA health care. Every day, you’ll have the honor of serving the best customers — America’s Veterans.

VCS is hiring dedicated, knowledgeable, and enthusiastic staff to work in retail stores, cafés, and coffee shops in VA facilities across the country. Enjoy a starting salary of $15.75 per hour or more, based on position, and extensive benefits including:

13-26 vacation days, sick leave, and 11 paid federal holidays
Premium group health insurance, including dental and vision
Term life insurance
The federal three-tier retirement plan

APPLY NOW

Spotlight on Support Staff Careers

VA’s variety of care environments and educational support gives you limitless room to grow and advance in your career. Take a look at all VA can offer you and pursue a Support Services opportunity that will push your talent to exciting new heights:

The links below will open a in new browser window on USAJOBS.

View All Opportunities

Top 10

Reasons to Work at VA

Sure, there are lots of places you could build a health care career. But VA can offer you greater challenge, opportunity, teamwork and satisfaction unlike any other. Here are just a few of the many ways a career at VA stands out from the crowd:

The mission to serve America
Nation’s largest health care system
Access to cutting-edge technology
Education support
Work/Life balance
Exceptional benefits
Team-based. Patient-focused.
Live and work anywhere
Leadership Training
The best patients—Veterans!

The mission to serve America

We are united as an organization to deliver on President Lincoln’s promise to honor and care for the brave men and women who put their lives on the line to protect our country.
VA’s culture is defined through a set of core values, which remind us and others that “I CARE”: integrity, commitment, advocacy, respect and excellence. Every day, we’re dedicated to showing how much we care for our Veterans.

Nation’s Largest Health Care System

Each year, VA serves over 9 million Veterans in 1,200+ health care facilities spread throughout all 50 states, the District of Columbia and U.S. territories.
VA is a leader in clinical innovation and surgical quality, performing about 400,000 procedures annually.
Over 7,000 training programs in affiliation with over 1,800 educational institutions means endless opportunities to grow your skills and advance your career at VA.

Access to cutting-edge technology

VA is the leader in telehealth, with over 700,000 Veterans accessing care through telehealth across 50 different specialties in 2016.
In 2017, VA introduced plans to dramatically expand telehealth—also known as “anywhere to anywhere”—health care services.
VA offers state-of-the-art tools, including speech-recognition capabilities, virtual technologies, mobile devices and renowned knowledge-based resources.

Education support

VA offers a broad range of scholarships, tuition reimbursement and loan repayment programs, and other educational opportunities to help you in your lifelong quest for learning.
VA employees with federal student loans may be eligible for the national loan forgiveness program.
VA conducts the largest medical education program in the country, in partnership with over 1,800 academic institutions.

Work/Life balance

VA employees enjoy predictable, flexible schedules with guaranteed shifts that accommodate their specific needs and lifestyles.
Some VA facilities provide on-site child care, operated by licensed providers.
Many VA facilities have fitness centers on site.
Employees receive generous vacation and personal leave, including 26 paid days off, 13 sick days and 10 paid federal holidays.

Exceptional benefits

VA employees can choose from a variety of high-quality health care and life insurance options, as well as flexible spending accounts.
Health care professionals at VA are protected by the Federal Government in cases of alleged malpractice, eliminating the need for personal liability insurance.
VA offers up to 15 days a year of military leave support for reservists and National Guard.
VA employees are covered by the Federal Employees Retirement System (FERS) and Thrift Savings Plan (TSP).

Team-based. Patient-focused.

Each Veteran works with a Patient Aligned Care Team (PACT), a group of medical professionals with defined roles, coordinating care to promote the total health and wellness of a patient.
VA is a leader in patient satisfaction.
VA provides mental health integration in clinical practice and clinical pharmacists embedded in primary care.

Live and work anywhere

One active, unrestricted state license allows VA employees to practice in any VA facility nationwide.
Wherever life may lead, VA employees can seek employment at a VA facility with an open position and transfer with no loss of benefits.
With VA’s integrated system, employees are free to explore new areas of career development and pursue opportunities anywhere within VA.

Leadership Training

Employees have 24/7 access to multiple web-based catalogs, filled with diverse online courses and training options to help advance their careers.
VA offers ongoing internal training opportunities to employees at all employment levels, from mandatory developmental programs to competitive opportunities.
Through VA Learning University’s many initiatives (VALU), ambitious candidates can complete customized training to become unifying leaders and innovative agents of change at VA.

The best patients—Veterans!

VA employees have the chance to give back to America’s heroes and help improve life for them and their families every day.
Every day, you have the privilege of spending time with Veterans and hearing their harrowing stories of struggle and triumph. It’s a chance to develop genuine bonds and understanding that helps you better serve their unique needs.
VA patients have experienced wide-ranging military conflicts, resulting in a broad array of ailments and wounds—that means employees regularly meet new challenges that sharpen their skills and critical thinking abilities.

Guidance Through Every Milestone

What you could accomplish with VA extends far beyond a career. It’s a calling—a passion for serving Veterans. That’s why we’re proud to invest in your future and offer avenues to further develop your unique talent, so you can realize your greatest impact possible.

Early Career Milestones

Early

Setting A Course For Your Future

Is the pay competitive at VA?

Our pay is comparable to the private sector. With locations in all 50 states, plus the District of Columbia and Puerto Rico, we scale salaries to your area’s cost of living. We also offer premium pay for on-call, weekend, overtime and holiday duty.

Mid Career Milestones

Mid

Growth That Defines Your Career

How can I balance work with raising a family?

Family comes first. And VA believes in a strong work/life balance for our employees. That’s why we offer generous vacation time, as well as a more predictable work schedule.

Advanced Career Milestones

Advanced

Building a Legacy of Excellence

How are VA retirement benefits?

Our robust benefits will help ensure retirement is everything you want it to be. VA employees are covered by the Federal Retirement System (FERS), which includes Social Security benefits, FERS basic benefits, and the Thrift Savings Plan (TSP).